Refund policy

What is your refund policy?

We are so confident in the effectiveness of our products that if for any reason it does not meet your expectations, we offer a 100% money-back guarantee. We cannot wait for you to use the Australian Skin Institute's range and experience a fresher approach to beautiful skin!

 

When do items need to be returned by?

All items must be returned within 30 days of purchasing them.

 

Can I get a refund or a replacement?

If you have received a faulty or incorrect product, we will replace the product free of charge once we receive the returned product.

If you require a refund, we will process the payment to the original payment method once we have received the returned product.

Where do items need to be returned?

If products have been purchased at a stockist location, they must be returned to the place of purchase. If you have purchased online you may return them directly to the Australian Skin Institute's warehouse.

 

Do I have to pay for shipping for my return or replacement?

We will cover all shipping expenses for your returned item. If your products are being replaced, there will be no cost incurred for the shipment of your replacement. You can send your parcel from any post office or post box.

 

What should I send my returned product back in?

Items can be placed in any packaging materials as long as it is secure and will not cause any damage to the product. We recommend a bubble mailer, or a packing slip with some bubble wrap or tissue paper to protect the product. You can either attach the return label that you have printed or use the QR code we supply you with at the post office.

  

Submit a return request

If you are eligible for a return please fill in the form below. If your request has been approved, you will receive a link to create a return label for your item.

Please click this link to fill in the return request form.

 

If you have any further questions about your refund or replacement, please contact us at admin@australianskininstitute.com.au.